Thank you for visiting rapcha.co.uk (“Site”). This page informs you of the terms and conditions from which we will supply to you the products (Products), subscription services (Services) & content (Content) displayed on this Site (“Agreement”).

Please read these terms and conditions carefully before ordering any Products or Services from our Site or Third Party Websites. By ordering any of our Products or subscribing to any of our Services, you agree to be bound by these terms and conditions.

1. INFORMATION ABOUT US

1.1 The Site (www.rapcha.co.uk) is operated by Rapcha Ltd (“We”, “Our” or “Us”), a company registered in the UK.

2. YOUR STATUS

By placing an order through rapcha.co.uk, you warrant that:

2.1 you are at least 18 years old; and

2.2 you are legally capable of entering into binding contracts;

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 After placing an order on our Site, you will receive an e-mail from us acknowledging that your order has been placed.

Please Note: This does not mean that your order has been accepted. Your order constitutes an offer to purchase Products, Subscribe to a Service, or both (“Order”).

All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”).

Upon receiving a Dispatch Confirmation, a contract (“Contract”) will be formed between us.

3.2 The Contract between us will relate only to those Products or Services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product which may have been part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4. PRODUCTS, SERVICES & SHIPPING

4.1 Subscription plan Services consist of an initial charge followed by recurring charges, based on the plan as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. Our Site will submit quarterly or annual charges, based on your chosen plan(s), without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method.

Should you select a gift based plan, there will only be a one-time charge, with no recurring charge.

4.2 By subscribing to our Site you are agreeing to pay recurring periodic subscriptions, based on your plan, for an indefinite time until cancelled by you or us.

Payment for Products

4.3 Payment for Products and/ or Services will be collected upon placing your Order Your Order is placed in processing at the beginning of the following day and then a Dispatch Confirmation will be delivered to you, usually within 48 hours of the Order being processed. Once your Order has been confirmed via a Dispatch Confirmation, you will receive your Product(s) usually in 2 – 14 working days, depending on the shipping courier. An estimated delivery timeframe and tracking number will be provided to you via your Dispatch Confirmation.

Please Beware; Delivery times have been extended to 15 – 25 working days and possibly longer. Due to the ongoing courier delivery issues caused by COVID19.

4.4 In the event the Product(s) is out of stock, we will offer you the option to get a refund or wait until the product is back in stock. Refunds take between 5-10 working days to appear in your account.

5. CANCELLATIONS

5.1 For Pay Upfront plans, you can cancel an existing subscription at any time. In order to prevent the following subscription payment, you must cancel at least 48 hours prior to your next payment.

To cancel your subscription you can read how to here, or you can contact us here.

5.2 You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

5.3 If you have selected a pre-paid subscription plan, you will be billed the total amount at the start of the subscription period. If you have cancelled your subscription prior to the end of that subscription period, you will continue to receive Products/ the Service each month until the end of your subscription period. Further, unless you cancel your subscription within 48 hours of the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.

5.4 To cancel an order you must cancel prior to it being processed. We begin processing orders from orders early in the morning between 12am to 4am. If your order has already been processed you will not be able to cancel your order and if you wish to get a refund, you must return the item to us. We are happy to process refunds on all Orders prior to processing. Refunds take between 5-10 working days to appear in your account.

6.RETURNS & REFUNDS

6.1 If you wish to get a refund you must return the Product(s) within 30 days of receiving. You may return any Product(s), providing.

– The goods must be unused

– The goods must be in their original condition & packaging (including shrink wrapping, seals etc)

– The good must be received by us within 14 days from the day you receive your order

Please Note. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

We will refund you on the same payment card, once we have received and processed the item, which typically takes up to 10 working days from the date of receiving.

6.2 All postage or shipping costs incurred by you in returning the unwanted Product(s) must be paid by you and are not refundable.

.6.3 On any Order(s) where you have paid for shipping, the price of the shipping is non-refundable.

6.4 Replacement of Products and refunds for shipped items claimed as not received are subject to our investigation, which may include postal-service notification. Repeated claims of undelivered merchandise may result in cancellation of the Service to you.

7. MEDIA RIGHTS

Should you submit any media to us, including but not limited to text reviews, image reviews, video reviews or social media posts, you grant us the right to re-post, modify and translate this media across any of our promotional channels.

8. THIRD PARTY WEBSITES

The Site may feature products & services from third party websites and links to these third party websites (“Third Party Websites”). We are not responsible for any agreement you enter into with a Third Party Website. We always aim to provide unbiased & helpful reviews about third party products & services, through independent & rigorous testing, which takes weeks of researching & planning & years of technology buying experience. We purchase the majority of the products we review ourselves & sometimes may receive free products or services. We may use affiliate links for Third Party Websites. For example, as an Amazon Associate we earn from qualifying purchases. Whether we receive an affiliate commission or not, we always maintain editorial integrity, with a focus on serving readers.

9. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

10. ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us.

11.OUR LIABILITY

11.1 If we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products or Service. Nothing in this agreement excludes or limits our liability for:

Death or personal injury caused by our negligence;

Fraud or fraudulent misrepresentation;

Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.2 We are not liable for any agreement you enter into with a Third Party Website.

12. LAW AND JURISDICTION

The purchase of Products or Services through our site or any Third Party Website and any dispute or claim arising out of or in connection with them or their subject matter or formation will be governed by the laws of England.

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action;

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

Impossibility of the use of public or private telecommunications networks; and

The acts, decrees, legislation, regulations or restrictions of any government.

13.2 We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed.